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Becoming a Customer Service Star (Online)

Course number : XBUS 616   
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What impression do you make on customers?
Are you a star?

Every interaction with a customer is an opportunity to make a positive impression for you and your organization.
How well you communicate with customers determines their level of satisfaction or… dissatisfactionsad

This course will help you gain an accurate picture of your customer service strengths and weaknesses in five key areas. 
You will learn how to apply proven techniques to sharpen your communication and listening skills to provide respectful and responsive service to your customers.



Class Details

3 Sessions
Weekly - Tue, Thu


TBD Instructor 

CEUs : 0.6



Please read:  Classes will meet online on Oct. 6 , 8 and 13 from 9am - 11am.



Registration Closes On
Thursday, October 1, 2020 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
10/6/2020 - 10/13/2020 Weekly - Tue, Thu 9:00 AM - 11:00 AM N/A - Online TBD Instructor  Online