What impression do you make on customers?
Are you a star?
Every interaction with a customer is an opportunity to make a positive impression for you and your organization.
How well you communicate with customers determines their level of satisfaction or… dissatisfaction.
This course will help you gain an accurate picture of your customer service strengths and weaknesses in five key areas.
You will learn how to apply proven techniques to sharpen your communication and listening skills to provide respectful and responsive service to your customers.