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Becoming a Customer Service Star

ID : 909   
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What impression do you make on customers?
Are you a star?

Every interaction with a customer is an opportunity to make a positive impression for you and your organization.
How well you communicate with customers determines their level of satisfaction or… dissatisfactionsad

This course will help you gain an accurate picture of your customer service strengths and weaknesses in five key areas. 
You will learn how to apply proven techniques to sharpen your communication and listening skills to provide respectful and responsive service to your customers.



Class Details

1 Sessions
Weekly - Mon

York Technical College (Main Campus)

Santana Kennedy 

CEUs : 0.6



Registration Closes On
Monday, February 17, 2020 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
2/24/2020 - 2/24/2020 Weekly - Mon 9:00 AM - 4:00 PM Rock Hill, York Technical College (Main Campus)  Map Santana Kennedy  ClassRoom